Measuring Supplier Performance

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Listen as Sandra Gauvin, Editor of Current Quality, interviews Sherry Gordon, a recognized expert on supplier performance management.   Sherry is the author of Supplier Evaluation and Performance Excellence: A Guide to Meaningful metrics and Successful Results (J. Ross Publishing, 2008) and the President of the Value Chain Group, a supply management and performance excellence consultancy.

We’re sure that you’ll enjoy this informative and lively discussion.
(This is a streaming audio and requires no download. Running time is 67 minutes).

In this interview, you will learn:

  • Why you should measure supplier performance
  • How to figure out what to measure and how to develop Key Performance Indicators (KPIs)
  • Examples of commonly measured areas
  • Why you need to use leading indicators, and not just lagging indicators (with examples)
  • Why supplier risk has become so critical and ways to address it
  • How to segment your supply base in order to decide which suppliers to measure
  • Common sources and types of supplier information (e.g. scorecards, audits), along with pros and cons

Sherry Gordon Interview